Return Policy Detail

Easy Return Policy 

Need to return?  Simply send an email request to with your order number and item number being returned and reason. Return instructions will be sent within 1 business day with return instructions and address where to send return.  DO NOT send a return without the instructions because the return address warehouse varies by product.

  • Stock items -  return within 15 business days and receive a 100% refund*
  • Floral items  - return within  4 business days and receive a 100% store credit or exchange*

To return these items simply send an email to with your order number and reason for returning.

 *Non Stock, Special Order, Made to Order, Clearance, Seasonal & Other 

  • Waterfowl, Art, & Prints - are returnable for store credit. 
  • Outdoor Art (weatherprints) - each outdoor art piece is returnable for store credit.
    • Return request within 5 days of receipt on the above items.
  • Custom Orders  are not returnable.
  • Genesis Fine Arts returns are for store credit less all shipping costs, import fees, and shipping cost from Ireland ($45 per piece).
  • Seasonal - Seasonal floral and other seasonal themed gifts are returnable if received before the following dates:
    • Christmas Floral - December 1
    • Fall Floral - November 1
  • Re-sellers.  Items purchased for resale from retailers, wholesalers, designers, garden centers or other re-sellers are not returnable - all sales are final.
  • Non USA Orders - Orders shipped outside the Untied States are not returnable.
  • Clearance, Discontinued and Final Sales are not returnable. 
  • Special Orders - Special orders are subject to restocking fees and vary by manufacturer.

Please note these products may be subject to restocking fees. 

    Return Instructions - Please ship all items in the original box with all packaging material, cushioning, foam, instructions, and retention straps.  We highly recommend returning items via FedEx insured. Floral products must have all original retention straps in place. We have a high rate of damage with items returned via USPS so we highly encourage you to ship FedEx.  Items returned damaged can not be refunded. Orders returned with retention straps cut or removed will be subject up to a 50% restocking charge.  All shipping costs is the responsibility of the customer.

    Damaged Items.  If you received a product where the outside of the box is damaged please note it on the driver receipt and inform us right away so we may file a claim with the carrier.   Please DO NOT return any damaged items as credit can not be issued for items received damaged until approved by the carrier in advance.

    Orders outside the United States:  We welcome business from Canada , Europe and Australia.  Our liability to customers ordering outside the U.S. is limited to shipping the product and we do not accept responsibility for delivery once it is shipped as we have no control once it leaves the U.S.   All purchases outside of the United States are not returnable.  All shipping charges, customs, duties and taxes are the responsibility of the customer.  

    Wholesale, Designers and Re-sales Orders.  Orders purchased by wholesalers, retailers, designers. landscapers or garden centers or other non end users or for resale are not returnable. 

    Gifts - items received as a gift are subject to the same polices.  Return requests must be made by the party who purchased the item.

    Late Return Request - we can not honor any return requests made beyond the above referenced dates.

    Restocking Fees.  Restocking fees vary by manufacturer.  
             In House Stock Figurines:  0%
             Weatherproof prints:  15%
             Genesis Fine Arts:  15%
             Hand Carved Waterfowl: 15%
              Drop Ship Direct from Manufacture: 15%